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/ Documentation /Customizations/ How to Set No-Show Customer Restrictions

How to Set No-Show Customer Restrictions

No-Show Restrictions allow you to restrict bookings for customers who repeatedly miss their appointments.

To configure it, go to LatePoint > Settings > No-Show Restrictions and enable “No-Show Customers Restrictions.”

no show settings

You can configure the following options:

  • No-Show Threshold: Set the number of no-shows after which the restriction should apply.
  • Action: Choose what happens when the threshold is reached:
    • Block bookings entirely
    • Require upfront payment

For example, if you set the threshold to 1 and select “Require upfront payment,” a customer will be required to pay upfront for future bookings after their first no-show.

When an appointment is marked as “No-Show,” LatePoint counts it toward the customer’s no-show threshold automatically.

Note: This is a PRO feature. Make sure you have installed and activated the Pro Features add-on and activated your license to use this functionality.

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