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/ Documentation /Troubleshooting/ How to Fix “Stripe Connect Account ID Not Set” Error

How to Fix “Stripe Connect Account ID Not Set” Error

The “Stripe Connect account id not set” error can occur when the Stripe environment does not match the environment selected in LatePoint.

stripe account id error

For example, if Stripe is connected in Live mode but environment is set to Development mode, LatePoint may not find the Stripe Connect account ID for the selected environment. The same can happen when Stripe is connected in Dev/Test mode while environment is set to Live mode.

To resolve the issue:

  1. Go to LatePoint > Settings > Payments.
  2. Check the Environment setting.
  3. Make sure it matches the Stripe environment you want to use.
  4. If you recently changed the environment, disconnect and reconnect Stripe while the correct environment is selected.
  5. Save the settings and try the payment again.
check environment
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