- How to Display Tax-Inclusive Prices in LatePoint
- Bundled Services
- Managing Bookings With The New Shopping Cart
- Set custom start date for the calendar on your booking form
- How to make Phone Number a required field?
- Add booking form directly on a page
- Redirect to a custom “Thank you” page after booking is complete.
- Adding a booking button to your page
- Change 12/24 hour time system
- How to skip agent selection step and have agent automatically assigned
- Add custom content before or after booking steps
- Customize Book Button Appearance
- Add preselected Agent, Service or Location on Book Appointment Button or Form
- How to change time slot style on the calendar?
- Custom CSS for changing colors
- Booking Form Editor
- Specify which services, agents and locations will be available on a booking form
- How to pick specific categories to be displayed on the booking form
- How to show only services from specific category
- Set custom fonts for the booking form
- How to setup Facebook Pixel
- How to Disable the Messaging Functionality in LatePoint
- How to upgrade to Version 5?
- How to Update to Version 5.1.0
- Which addons are part of a PRO bundle in version 5?
- How to deactivate my license from a website I no longer use.
- Redirect to a custom “Thank you” page after booking is complete.
- How to add a link to terms of service checkbox custom field
- Edit content of the left panel section
- How to enable self hosted Google Calendar setup?
- Add a trigger to custom element to open a booking form
- How to Create Payment Links in LatePoint
- How to allow agents log into their own dashboard to manage their schedules and appointments
- Generate Client ID and Secret for Google Calendar integration
- How to Completely Remove All LatePoint Data on Plugin Deletion
- How to Automatically Delete Old Activity Log Entries
- Understanding Payment Processing Fees
- How to Issue Refunds in LatePoint
- How does LatePoint send emails?
- How to enable debug log?
- Add to Calendar link is not working
- Getting “One of the plugins is invalid” error when installing add-ons
- Error: unexpected ‘int’, expecting function…
- Service categories not showing during booking process
- Error: Cannot read properties of null (reading: verifyBuyer)
- WordPress Users still can’t login, even when “Use WordPress users as customers” option is checked
- New service is being created when trying to update existing service.
- Auto-sync of events from Google Calendar is not working
How to Issue Refunds in LatePoint
This article explains how to refund customer payments collected through your LatePoint booking system.
LatePoint allows you to issue full or partial refunds directly from the order page in WordPress. Refunds are processed through the original payment gateway and automatically recorded in LatePoint.
Supported Payment Gateways
Refunds are available for payment gateways that natively support refund processing through LatePoint.
If a transaction is eligible for a refund, a Refund button will appear next to the transaction. For payment methods that do not support automated refunds, refunds must be processed directly through the payment provider.
How to Refund
- Go to LatePoint → Orders.
- Open the order that contains the transaction you want to refund.
- Scroll to the Transactions section.
- Click the Refund button next to the eligible transaction.
- Choose one of the following options:
- Full Refund – Refunds the remaining unrefunded amount.
- Custom Amount – Refunds a specific amount of your choice.
- Confirm the refund.
Once processed, the refund details will be recorded in the transaction history, including the refunded amount and date.
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